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Box Office And Booking Information


Box Office Opening Hours

Tuesday - Thursday: 1.30pm - 3pm and 5.30pm - 8pm

Friday - Saturday: 1.30pm - 3pm and 3.30pm - 8pm

Or click here for our opening times


Booking by phone

Box Office / 01628 788997

For Box Office queries, you can email: boxoffice@nordenfarm.org


Booking Fee

All ticket transactions are subject to a £1 booking fee. This covers costs comprising box office ticketing software and service, web hosting fees, and server upkeep.

For more information about our Booking Fee, click here.




If you are displaying symptoms of Covid-19

If you are displaying symptoms of Covid-19 (Coronavirus), it is very important that you follow government guidelines and do not visit Norden Farm. If you are unwell with coronavirus symptoms or having to self-isolate, please contact the Box Office and we will arrange for your ticket cost to be credited to your Norden Farm account.


Covid-19 Policy

If you have tickets for an event or workshop and are no longer able to attend due to following NHS guidelines, we will endeavour to transfer your ticket to another Norden Farm event if there is availability, or credit your Norden Farm account. Please let us know at least 24 hours before the event. Due to the extenuating circumstances, we will waive our usual transfer fee for this service.

As a small, independent charity, we are committed to ensuring all our scheduled performances and events go ahead as planned unless we are advised otherwise.

All our normal terms and conditions of ticket purchasing continue to apply.




Advanced booking and contactless e-ticketing

Tickets for events and classes must be booked in advance via our website or over the phone with our Box Office team. If there is a cut off time for booking, you will find this information on the website event page.

We have replaced physical tickets with barcoded e-tickets. If you are unable to book an e-ticket, please speak to a member of our Box Office team.

Digital e-tickets will be sent out ahead of your event. When you arrive at Norden Farm your tickets can be self-scanned from your mobile device or a print-out, at one of our new contactless scanning points.


Ticket Exchange

If you purchase tickets and subsequently find you are unable to attend, we may be able to exchange your tickets for another event. Please let us know at least 72 hours before the performance. For classes and workshops, please let us know at least 7 working days before the event. A charge of £1 per transaction applies.

Please note that the What’s On guide and Film guide are correct at time of going to print and are subject to change.

Classes are not always held in the same space and are subject to venue change.


Cancellations

In the unlikely event that an event is cancelled by Norden Farm or the promoter, the following options are available:

• Tickets can be exchanged for another event (to the same value)

• The value of tickets can be credited to your Norden Farm box office account

• The value of tickets can be credited to your credit or debit card (the £1 card fee will only be credited if the tickets were the sole purchase)


Reserving Tickets

In most circumstances, tickets can be reserved for a maximum of five days. Tickets can be reserved no less than seven working days before the event.


Concessions

Where indicated, concession rates are available to fully retired senior citizens, unwaged, students and under 16s.


Supporter tickets

Silver and Gold Members receive a special ticket price on selected events in the season. Events with a supporter price are indicated in the brochure with the 'milk churn' symbol and on the website under 'Supporter'.


Tickets for children under 18 months

For most shows, tickets/seats are not required for children under 18 months who are happy to sit on laps (unless otherwise stated).


Group bookings

Bring a group and have a drink on us! Are you the one who always organises your friends? The sorter-outer? The ‘social secretary’ for your group? We think you deserve some perks, so bring a group of 10 or more to The Farm and get your ticket for free, then have a drink on us! Terms and Conditions

• ‘10 or more’ includes the booker (10 people = 9 paid tickets, 1 complimentary)

• All tickets must be paid for by the booker and at the same time

• The complimentary drink is for the day of the event

• The complimentary drink includes one of the following: 175ml house wine, pint of draught lager or bitter, single spirit and mixer, any soft drink, tea or coffee

• The offer does not include Hired events or Event Cinema

• Norden Farm reserves the right to amend the events that the offer applies to

• Cannot be used in conjunction with any other offer


Pre Show Dinner Offer

Join us for a two course meal before your show or screening for just £16 when purchased at the same time as your tickets. A table will be reserved ready for your arrival and any main meal and dessert from our delicious seasonal menu or specials board can be ordered with your Pre Show Dinner ticket at the Café Bar.

Available Tuesday - Saturday evenings. Must be booked at least 24 hours in advance (available on selected events).

Please note that we no longer accept cash payments at the Café Bar. You will be able to pay by card / contactless card payments. Our card machines accept contactless card payments up to a value of £100. All of our card machines will also be equipped with antibacterial covers.


Film donations

Film admission includes a charitable donation, which contributes to the upkeep of Norden Farm.




Adverse weather policy

In the event of adverse weather, Norden Farm will endeavour to remain open.

Events will usually only be cancelled if an act / artist is unable to travel to the venue.

If you have tickets for an event at Norden Farm and are unable to get to us, we need at least 24 hours notice to be able to help. This is so we can try to re-sell your ticket. We will try to transfer your ticket to another Norden Farm performance if there is availability or credit your Norden Farm account. If there is adverse weather, we will waive our usual transfer fee for this service.


Access

All performances and workshops spaces at Norden Farm provide total accessibility for those with disabilities. There are lifts throughout the venue, as well as ramped access and adapted toilet facilities. There is also an infra red system in the Courtyard Theatre for customers with hearing difficulties.

Personal assistants accompanying disabled customers will receive a complimentary ticket; please advise at the Box Office when purchasing tickets.

If you require a wheelchair seat, please contact our Box Office team on 01628 788997 / boxoffice@nordenfarm.org in advance of the event.

If you have access requirements and cannot use the stairs, you can book tickets in the balcony which is located on the ground floor. Please note that the lift to the stalls is not in operation in the event of an emergency.


Keeping children safe in the Café Bar

We love to welcome you and your children here at Norden Farm. However please be aware that, as we serve hot drinks and food, we do ask that children don’t run in the Café Bar area and are kept close to their adults. Please ask us for children’s books or free colouring sheets if your little ones need some off-line distraction. Your cooperation on this is much appreciated.

about 22 hours ago Comedian, songwriter and thinker of deep thoughts Mitch Benn is back with his show It’s About Time on Wed 30 Nov at… https://t.co/XcropBUX0G

5 days ago RT @joannaridout: Well thanks @passengerpugg @TheatreAdInf @nordenfarm , you did not disappoint. A treat of an evening, powerful, skilful s…

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