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Visitor Information


Updated Friday 14 January 2022

We are excited to welcome you back to Norden Farm this season.

We want everyone to feel safe and happy when they visit The Farm and the safety of our audience, team and artists remains our priority.

Below is all the information you need to help you to prepare for your visit (this information is subject to change as guidelines are updated).


BEFORE YOUR VISIT

If you are displaying symptoms of Covid-19

If you are displaying symptoms of Covid-19 (Coronavirus), it is very important that you follow government guidelines and do not visit Norden Farm. If you are unwell with coronavirus symptoms or having to self-isolate, please contact the Box Office and we will arrange for your ticket cost to be credited to your Norden Farm account.

Lateral Flow Testing

We ask you to take a lateral flow test on the day of your visit. You will not be asked to show the result.

Tests are free and can be collected from pharmacies or ordered online. Find out more on the government website here.


Booking information and contactless e-ticketing

We have replaced physical tickets with barcoded e-tickets. If you are unable to book an e-ticket, please speak to a member of our Box Office team.

Digital e-tickets will be sent out ahead of your event. When you arrive at Norden Farm your tickets can be self-scanned from your mobile device or a print-out, at one of our new contactless scanning points.

From September 2021, we will be offering some special socially distanced film screenings for those who feel more comfortable with the arrangement. Seats will be socially distanced with a reduced capacity and food or drink will not be allowed in these screenings.


Face coverings

In line with the current government guidelines, face coverings must be worn in the building (unless exempt), unless eating and drinking in eating areas.

Food and drink can be taken in to our performance spaces but face coverings must be worn when not eating/drinking and in between sips.

Our staff will wear face coverings, unless behind a screen.


Covid-19 Contact Tracing

If attending an event or class at Norden Farm we will use the contact telephone number supplied on your customer account or at the time of booking as purchaser's Test and Trace details - please ensure these details are up to date ahead of your visit.

We encourage all members of your party to scan our QR code posters on the NHS Covid-19 app or complete a Test and Trace form when you arrive for an event. These details will be processed in line with our privacy policy.


WHEN YOU ARRIVE

Hand sanitiser stations and hand washing

Hand sanitiser stations can be found at each entrance to the building and at other points throughout the venue. Please use the sanitiser on arrival.

All toilets are stocked with anti-bacterial hand soap, and stringent hand washing guidelines will be in place for all employees to supplement our current personal hygiene policy.


DURING YOUR VISIT

Increased cleaning and sanitising

Our already high cleaning standards will be enhanced by a cleaning programme designed to sanitise the high touch points.

Our performance spaces are sanitised between shows.


Ventilation

The Air Conditioning system in the Courtyard Theatre, Studio and foyer toilets extracts air and pulls in fresh air from outside. Air is not recirculated. We have a heat recovery system that uses the extracted air to heat up the fresh air as it is drawn into the building.

Windows and doors in our foyer and bar spaces will be opened at regular intervals to aid air circulation around these spaces.


Café Bar

You will find tables in our foyer, on the Outdoor Terrace and Barn areas, please note that these are limited and subject to availability. If you would like to reserve a table please contact the Café Bar team at catering@nordenfarm.org

If you have booked a Pre Show Dinner Offer a table will be reserved ready for you.


Making payments

We will not be accepting cash payments at our Café Bar. You will be able to pay by card / contactless card payments. Our card machines accept contactless card payments up to a value of £45. All of our card machines are equipped with antibacterial covers.


Plastic screens

We have installed plastic screens at our Box Office and Café Bar to help our staff and customers stay safe when interacting.

If you have any questions, or would like any further information, you can contact our friendly Box Office team at boxoffice@nordenfarm.org or on 01628 788997.

We look forward to welcoming you to Norden Farm!


Box Office

Opening Hours

Tuesday - Wednesday: 1.30pm - 3pm and 5.30pm - 8pm

Thursday - Saturday: 1.30pm - 3pm and 3.30pm - 8pm

Or click here for our opening times

Booking by phone

Box Office / 01628 788997

For Box Office queries, you can email: boxoffice@nordenfarm.org

Click here for more booking and Box Office information


Access

All performances and workshops spaces at Norden Farm provide total accessibility for those with disabilities. There are lifts throughout the venue, as well as ramped access and adapted toilet facilities. There is also an infra red system in the Courtyard Theatre for customers with hearing difficulties.

Personal assistants accompanying disabled customers will receive a complimentary ticket; please advise at the Box Office when purchasing tickets.

If you require a wheelchair seat, please advise Box Office in advance of the performance.


Café Bar

Click here for information about our Café Bar.


How to Find Us

Click here for information about how to find us.

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