Updated Thursday 17 September 2020
We are excited to welcome you back to Norden Farm this Autumn.
We want everyone to feel safe and happy when they visit The Farm. Things will look a little different to ensure a safe environment for our audience, team and artists. Below is all the information you need to help you to prepare for your visit.
Please note that this information is subject to change as guidelines are updated.
If you are displaying symptoms of Covid-19
If you are displaying symptoms of Covid-19 (Coronavirus), it is very important that you follow government guidelines and do not visit Norden Farm. If you are unwell with coronavirus symptoms or having to self-isolate, please contact the Box Office and we will arrange for your ticket cost to be credited to your Norden Farm account.
Advanced booking and contactless e-ticketing
Tickets for events and classes must be booked in advance via our website or over the phone with our Box Office team. If there is a cut off time for booking, you will find this information on the website event page. Please note that tickets will not be available from our team in person or on the door.
You can only book tickets for people in your household. If you wish to come with someone who is not in your household, they will need to book tickets in a separate transaction. This is for the purposes of Test and Trace and so that we can ensure that government guidelines are being adhered to for the safety of all of our visitors. Group sizes are limited to a maximum of six.
We have replaced physical tickets with barcoded e-tickets. If you are unable to book an e-ticket, please speak to a member of our Box Office team.
Digital e-tickets will be sent out ahead of your event. When you arrive at Norden Farm your tickets can be self-scanned from your mobile device or a print-out, at one of our new contactless scanning points.
In line with current government guidelines, all of our events have a reduced capacity with socially distanced seating. This is subject to change as we monitor government advice. Seat numbers are also subject to change.
In line with the current government guidelines, face coverings must be worn in the building (unless exempt), unless eating and drinking in eating areas.
Covid-19 Contact Tracing
Social distancing measures will be implemented across Norden Farm. These will include floor markers, signage and one way routes in parts of the building to aid the flow of people around the venue. Our performance spaces will have reduced capacities to allow for socially distanced seating of 1 metre plus.
Help us promote social distancing by remaining at least two meters away from others who are not part of your party. Please keep your party together, especially if there are children in your group, to help maintain social distancing with other audience members.
Hand sanitiser stations and hand washing
Hand sanitiser stations can be found at each entrance to the building and at other points throughout the venue. Please use the sanitiser on arrival.
All toilets are stocked with anti-bacterial hand soap, and stringent hand washing guidelines will be in place for all employees to supplement our current personal hygiene policy.
Increased cleaning and sanitising
The time between events has been increased to allow for additional cleaning and sanitising in our spaces.
Our already high cleaning standards will be enhanced by a cleaning programme designed to sanitise the high touch points. Norden Farm will also open slightly later to allow the whole venue to be sanitised each morning.
There will be no furniture in our foyer to allow more space around the bar, performance spaces and toilets. You will find socially distanced tables in Nordens barn space and in our outside area, please note that these are limited and subject to availability.
We will not be accepting cash payments at our Café Bar. You will be able to pay by card and contactless card payments. Our card machines accept contactless card payments up to a value of £45. All of our card machines will also be equipped with antibacterial covers.
We have installed plastic screens at our Cafe Bar and Box Office to help our staff and customers stay safe when interacting.
Our toilets are equipped with contactless sensor taps and flushes. A traffic light system will be used in the foyer area to let you know when you can safely enter and exit the toilets. The disabled access toilet is located in the Farmhouse.
If you need to use the lift, please only travel in it with members of your own household or social bubble.
The Norden Farm Team
All employees will receive specific COVID-19 training and PPE will be provided to employees where the risk assessment has deemed it necessary, in line with government requirements.
Our trained staff and volunteers will also be on hand to offer assistance to audience members where needed.
If you have any questions, or would like any further information, you can contact our friendly Box Office team at [email protected] or on 01628 788997.
We look forward to welcoming you back to Norden Farm!
Opening Hours (phone and email only)
Wednesday - Friday: 11am - 8pm Saturday: 3pm - 8pm
Or click here for our opening times
Box Office / 01628 788997
For Box Office queries, you can email: [email protected]
All performances and workshops spaces at Norden Farm provide total accessibility for those with disabilities. There are lifts throughout the venue, as well as ramped access and adapted toilet facilities. There is also an infra red system in the Courtyard Theatre for customers with hearing difficulties.
Personal assistants accompanying disabled customers will receive a complimentary ticket; please advise at the Box Office when purchasing tickets.
If you require a wheelchair seat, please advise Box Office in advance of the performance.