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Visitor Information


Updated Saturday 26 September 2020

We are excited to welcome you back to Norden Farm this Autumn.

We want everyone to feel safe and happy when they visit The Farm. Things will look a little different to ensure a safe environment for our audience, team and artists. Below is all the information you need to help you to prepare for your visit.

Please note that this information is subject to change as guidelines are updated.


BEFORE YOUR VISIT

If you are displaying symptoms of Covid-19

If you are displaying symptoms of Covid-19 (Coronavirus), it is very important that you follow government guidelines and do not visit Norden Farm. If you are unwell with coronavirus symptoms or having to self-isolate, please contact the Box Office and we will arrange for your ticket cost to be credited to your Norden Farm account.


Advanced booking and contactless e-ticketing

Tickets for events and classes must be booked in advance via our website or over the phone with our Box Office team. If there is a cut off time for booking, you will find this information on the website event page. Please note that tickets will not be available from our team in person or on the door.

If you book tickets for people not in your household, you agree to be the lead contact for Test and Trace. This is to ensure that government guidelines are being adhered to for the safety of all of our visitors. Group sizes are limited to a maximum of six.

We have replaced physical tickets with barcoded e-tickets. If you are unable to book an e-ticket, please speak to a member of our Box Office team.

Digital e-tickets will be sent out ahead of your event. When you arrive at Norden Farm your tickets can be self-scanned from your mobile device or a print-out, at one of our new contactless scanning points.

In line with current government guidelines, all of our events have a reduced capacity with socially distanced seating. This is subject to change as we monitor government advice. Seat numbers are also subject to change.


Face coverings

In line with the current government guidelines, face coverings must be worn in the building (unless exempt), unless eating and drinking in eating areas.


Covid-19 Contact Tracing

We are taking part in public health authorities’ Coronavirus (COVID-19) NHS Test and Trace scheme. If attending an event or class at Norden Farm we will use the contact telephone number supplied on your customer account, please ensure these details are up to date ahead of your visit. If visiting our Café Bar or Gallery we will collect your details on the day. Please complete a form at our Track and Trace table in the foyer. These details will be processed in line with our privacy policy.


WHEN YOU ARRIVE

Social distancing

Social distancing measures will be implemented across Norden Farm. These will include floor markers, signage and one way routes in parts of the building to aid the flow of people around the venue. Our performance spaces will have reduced capacities to allow for socially distanced seating of 1 metre plus.

Help us promote social distancing by remaining at least two meters away from others who are not part of your party. Please keep your party together, especially if there are children in your group, to help maintain social distancing with other audience members.


Hand sanitiser stations and hand washing

Hand sanitiser stations can be found at each entrance to the building and at other points throughout the venue. Please use the sanitiser on arrival.

All toilets are stocked with anti-bacterial hand soap, and stringent hand washing guidelines will be in place for all employees to supplement our current personal hygiene policy.


DURING YOUR VISIT

Increased cleaning and sanitising

The time between events has been increased to allow for additional cleaning and sanitising in our spaces.

Our already high cleaning standards will be enhanced by a cleaning programme designed to sanitise the high touch points. Norden Farm will also open slightly later to allow the whole venue to be sanitised each morning.


Café Bar

There will be no furniture in our foyer to allow more space around the bar, performance spaces and toilets. You will find socially distanced tables in Nordens barn space and in our outside area, please note that these are limited and subject to availability.


Table service when you are not visiting for a show or screening

• When you arrive at Norden Farm, head towards the bar (straight ahead)

• You will be prompted to log your details for Test and Trace or scan our QR code via the NHS Covid-19 app

• Our friendly team will direct you to a vacant table

• The team will come to your table and take your order

• You will be able to pay at your table via contactless card payments


Table service when you have booked for a show or screening

• When you book your show or film tickets, you will also be allocated a table for your party to enjoy lunch, dinner or just drinks

• If you would like to order a pre-show and or interval drink, you can do so by phone or email in advance of the show. Call us on 01628 682566 or email [email protected], you can also pay for them at this point to save time on the night

• When you arrive, head towards the bar and you will be shown to your table by one of the friendly Café Bar team

• Your pre-show food and drinks or interval drinks and food will be delivered to your table

• You will be able to pay at your table via contactless card payments

• Please note that interval drinks must be ordered before your event begins


Making payments

We will not be accepting cash payments at our Café Bar. You will be able to pay by card and contactless card payments. Our card machines accept contactless card payments up to a value of £45. All of our card machines will also be equipped with antibacterial covers.


Plastic screens

We have installed plastic screens at our Cafe Bar and Box Office to help our staff and customers stay safe when interacting.


Toilets

Our toilets are equipped with contactless sensor taps and flushes. A traffic light system will be used in the foyer area to let you know when you can safely enter and exit the toilets. The disabled access toilet is located in the Farmhouse.


Lifts

If you need to use the lift, please only travel in it with members of your own household or social bubble.


The Norden Farm Team

All employees will receive specific COVID-19 training and PPE will be provided to employees where the risk assessment has deemed it necessary, in line with government requirements.

Our trained staff and volunteers will also be on hand to offer assistance to audience members where needed.


If you have any questions, or would like any further information, you can contact our friendly Box Office team at [email protected] or on 01628 788997.

We look forward to welcoming you back to Norden Farm!


Box Office

Opening Hours (phone and email only)

Wednesday - Friday: 11am - 8pm Saturday: 3pm - 8pm

Or click here for our opening times

Booking by phone

Box Office / 01628 788997

For Box Office queries, you can email: [email protected]

Click here for more booking and Box Office information


Access

All performances and workshops spaces at Norden Farm provide total accessibility for those with disabilities. There are lifts throughout the venue, as well as ramped access and adapted toilet facilities. There is also an infra red system in the Courtyard Theatre for customers with hearing difficulties.

Personal assistants accompanying disabled customers will receive a complimentary ticket; please advise at the Box Office when purchasing tickets.

If you require a wheelchair seat, please advise Box Office in advance of the performance.


Café Bar

Click here for information about our Café Bar.


How to Find Us

Click here for information about how to find us.

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